Refund Policy

Standard refund window

You may request a refund within 14 days of purchase if ReproPack Pro does not meet your needs, you purchased by mistake, or the paid features do not work for your reasonable environment after basic troubleshooting.

To request a refund, contact ReproPack support using the email listed on the Chrome Web Store page or use Paddle buyer support from your receipt. Include the purchase email, approximate purchase date, and license key if available.

Paddle may process and approve refunds as Merchant of Record. ReproPack may assist by confirming license status, technical issues, and product access details.

Technical issues

If a browser, Chrome extension restriction, site security policy, or platform limitation prevents ReproPack from capturing a specific page, we may first try to help diagnose the limitation. Some pages cannot be captured by any Chrome extension because of platform restrictions.

If the paid Pro functionality itself is unavailable to you after reasonable troubleshooting, a refund will generally be approved within the refund window.

When refunds may be declined

Refunds may be declined if the request is made after the refund window, if there is evidence of license abuse or public license sharing, if a chargeback or payment dispute has already been opened, if the purchase was fraudulent, or if the request concerns limitations clearly caused by third-party systems outside ReproPack's control after the product has otherwise worked as described.

Refunds may also be declined for repeated purchase/refund cycles or attempts to keep using Pro features after requesting a refund.

Effect of a refund

When a refund is issued, the related license may be deactivated and Pro access may stop. Local reports created with ReproPack remain on your device unless you delete them, but Pro-only actions such as zip export may no longer be available.

Refunds are returned through Paddle to the original payment method where possible. Processing time depends on Paddle, card networks, banks, and payment method rules.

Taxes, currency, and fees

ReproPack prices are displayed in U.S. dollars unless stated otherwise. Applicable taxes may be calculated at checkout by Paddle. Depending on Paddle, local tax rules, banks, or card issuers, refunded amounts may not include currency conversion differences, bank fees, card issuer fees, or taxes that cannot be returned.

Duplicate or accidental purchases

If you accidentally purchase multiple licenses for the same user, contact support. Duplicate purchases made close together with the same email are generally eligible for refund of the duplicate charge.